How may we help you?

What types of courses do you offer?

We provide video and text-based online courses, including:

Professional Certifications
Diplomas & Advanced Diplomas
Skill Development Courses

Our programs cover business, healthcare, technology, finance, sports, and personal development.

Who are these courses designed for?

Our courses cater to all levels of learners:

Beginners seeking to start a new career path
Professionals upgrading or refreshing their skills
Lifelong learners exploring new knowledge

Each course page lists prerequisites if required.

Are your courses accredited?

Many courses include CPD-accredited or industry-recognized certification.
Accreditation details are clearly mentioned on individual course pages.

How do I enroll?

Visit our course catalog at www.learningidol.com/all-courses.
Choose a course and add to cart.
Complete secure payment checkout.
Instant access is granted after successful payment.

How do I access my course after enrollment?

You will receive login credentials via email immediately after payment.
Access your course 24/7 through our Learning Management System (LMS).
Link to the LMS is provided in your confirmation email.

Are courses self-paced?

Yes. All our courses are fully self-paced, allowing you to learn anytime, anywhere.

We recommend completing the course within 12 months for the best experience.

Do courses require prior experience?

Most of our courses are beginner-friendly.
Advanced programs may require basic knowledge in relevant subjects.

What payment methods do you accept?

We accept:

Visa, Mastercard, American Express
PayPal & Apple Pay

All transactions are SSL-secured for safety.

What is your refund policy?

You may request a full refund within 14 days of purchase if you have:

Completed less than 60% of the course
Not downloaded your certificate

To request a refund, email: info@learningidol.com
Refunds are processed within 5–10 business days.

Will I receive a certificate?

Yes. A digital certificate is issued free of charge upon course completion.

You can also upgrade to a premium CPD-accredited certificate (digital or hardcopy) for a fee.

How do I claim my free certificate?

Complete all course modules.
Click “Mark Course Complete” in your LMS dashboard.
Download your digital certificate from the Achievements section.

What’s the difference between free and premium certificates?

Free Certificate	Premium Certificate
Digital format only	Physical and/or digital options
Basic design	CPD-accredited with official stamps
Included with course	Additional fee applies

Can I order a hardcopy certificate/transcript?

Yes. After completing your course, you can order:

Printed certificates
PDF/digital transcripts

Visit: www.learningidol.com/premium-certificate

Are certificate purchases refundable?

No. Certificates and transcripts are non-refundable once produced.

How do I verify a certificate?

Use the unique verification ID printed on your certificate at:
www.learningidol.com/verify-certificate

I can’t access my course. What should I do?

Clear your browser cache or try incognito mode.
Reset your password via “Forgot Password”.
Ensure cookies and JavaScript are enabled.

If the issue persists, email: info@learningidol.com with:

Screenshot of the error
Your browser and device details

What devices are supported?

Courses are compatible with:

Desktop & Laptop (best performance)
Tablets & Smartphones

For best results, use the latest version of Chrome or Firefox.

How do I contact support?

General Inquiries: Email info@learningidol.com (response within 12 hours)
Technical Issues: Email info@learningidol.com (Mon-Fri, 9 AM – 5 PM GMT)
Billing & Refunds: Email info@learningidol.com

Do you offer phone support?

No. All support is handled via email for accuracy and security.

Do you offer group/corporate discounts?

Yes. For bulk enrollments (10+ learners), contact: info@learningidol.com

Can I interact with instructors?

Some courses include Q&A forums or discussion sections.

Check the course page for availability.