Course Features

Price

Original price was: £499.00.Current price is: £19.99.

Study Method

Online | Self-paced

Course Format

Reading Material - PDF, article

Duration

9 hours, 15 minutes

Qualification

No formal qualification

Certificate

At completion

Overview

Course overview
Who is this course?
Requirments
Career Path

Who is this Course for?

Course overview
Who is this course?
Requirments
Career Path

Requirements

Course overview
Who is this course?
Requirments
Career Path

Career Path

Course overview
Who is this course?
Requirments
Career Path

    • Introduction to the Global Hospitality Sector 00:10:00
    • History and Evolution of Hospitality 00:10:00
    • Hospitality vs. Tourism: Interconnected Industries 00:10:00
    • Key Segments: Lodging, Food & Beverage, Travel, and Events 00:10:00
    • Hospitality Trends in the UK and Worldwide 00:10:00
    • Hotel Classifications and Ownership Structures 00:10:00
    • Front Office Operations and Customer Experience 00:10:00
    • Housekeeping and Facility Management 00:10:00
    • Reservation Systems and Property Management Software (PMS) 00:10:00
    • Sustainability in Accommodation Services 00:10:00
    • Restaurant and Bar Service Management 00:10:00
    • Menu Planning and Cost Control 00:10:00
    • Kitchen Operations and Food Safety Standards (HACCP) 00:10:00
    • Beverage Management and Mixology 00:10:00
    • UK Licensing Laws and Alcohol Regulations 00:10:00
    • Understanding Guest Expectations and Behaviour 00:10:00
    • Building Exceptional Customer Experience 00:10:00
    • Dealing with Complaints and Conflict Resolution 00:10:00
    • Communication and Interpersonal Skills 00:10:00
    • Digital Communication Tools in Guest Relations 00:10:00
    • Roles and Responsibilities of Hospitality Managers 00:10:00
    • Team Building and Motivation 00:10:00
    • Recruitment, Training and Performance Appraisal 00:10:00
    • Diversity, Inclusion, and Workplace Culture 00:10:00
    • HR Law and Employee Rights in the UK 00:10:00
    • Branding and Positioning in Hospitality 00:10:00
    • Digital Marketing and Social Media Campaigns 00:10:00
    • Revenue Management and Yield Strategies 00:10:00
    • Customer Loyalty Programmes 00:10:00
    • PR, Events, and Influencer Marketing 00:10:00
    • Types of Events in the Hospitality Sector 00:10:00
    • Event Planning: Budgeting, Venues, and Staffing 00:10:00
    • Logistics, Risk Management, and Health & Safety 00:10:00
    • Technology in Event Management (CRM, AV, Virtual Tools) 00:10:00
    • Evaluating Event Success and Feedback Systems 00:10:00
    • Key Financial Concepts: Budgeting, P&L, and Forecasting 00:10:00
    • Capital Investment and ROI in Hospitality Projects 00:10:00
    • Strategic Planning and Business Models 00:10:00
    • Managing Economic Uncertainty and Global Risks 00:10:00
    • Hospitality Entrepreneurship and Innovation 00:10:00
    • Licensing, Health & Safety, and Compliance 00:10:00
    • GDPR and Data Protection in Hospitality 00:10:00
    • Ethical Business Practices and Corporate Social Responsibility 00:10:00
    • Risk Assessment and Crisis Management 00:10:00
    • Contracts and Liability in Hospitality Operations 00:10:00
    • Capstone Project Guidelines and Topic Selection 00:10:00
    • Industry Research and Data Collection Methods 00:10:00
    • Portfolio and Report Writing 00:10:00
    • Hospitality Career Paths and Opportunities in the UK 00:10:00
    • Final Presentation and Professional Feedback 00:10:00
      • Exam of Hospitality Level 8 Advanced Diploma 00:50:00
      • Claim your Certificate 00:05:00

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    Course Features

    Price

    Original price was: £499.00.Current price is: £19.99.

    Study Method

    Online | Self-paced

    Course Format

    Reading Material - PDF, article

    Duration

    9 hours, 15 minutes

    Qualification

    No formal qualification

    Certificate

    At completion

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